FAQ & Policies

We appreciate your support of our small farm and want you to be happy with your order. Please read through the following information prior to ordering. 

Tuber Guarantee - We guarantee that your tubers will be true to ID and arrive with at least one eye. We go through multiple checks to ensure that we are supplying you with the best quality product. All tubers sold by us are grown on our farm in Lancaster, MA.

Please inspect your tubers immediately upon arrival and contact us via email at stonewalldahlias@gmail.com within 72 hours of your order arriving if you have any concerns. Please understand that we can not be held responsible for improper storage once you receive your tubers, weather, pests, growing conditions, plant performance, failure to thrive, or negligence.

Shipping -  A flat fee of $17 will be charged for all orders to cover the costs of materials and shipping. Dahlia tuber shipping begins in April as the weather allows. All orders are shipped using USPS priority mail. You will receive an email with tracking information once your order has shipped. We are unable to ship outside of the United States. 

Shipping on multiple orders will be combined. The difference in shipping fees will be refunded once your order ships. 

There will be one day for farm pickup it is Saturday May 10th from 10am-1pm. Please only select farm pickup if you are able to commit to picking up that day. 

Shopping Cart - Items in your cart are not reserved. Your order is only confirmed once you checkout and receive an order confirmation email. If an item sells out before checkout is completed you will not be able to purchase the item.

We know how frustrating this can be so here are some tips for a faster checkout. Have your account set up and logged in before you order. Have your device set up to autofill credit card information. If you have your heart set on a specific variety purchase that tuber immediately at the start of the sale then go back to order other varieties.

Limits - We have set limits on certain varieties to help ensure that more people have a chance to grow the harder to obtain varieties. These limits are per household.

Substitutions - We do not offer substitutions due to stock loss. We will refund you the price of the tuber(s) if unexpected storage loss happens between your order and shipping. 

Changes & Cancellations - We are unable to accept cancellations or changes to an order after it is placed. 

Dahlias Viruses - Viruses are very common in dahlias and while some plants show obvious signs of infection others may show little to no symptoms. We aggressively cull any suspicious plants during the growing season, use organic methods to keep pests controlled, and sanitize between plants. Our fields are inspected by the Massachusetts Department of Agriculture.